ITIL® Intermediate- Service Operation

23,000.00 21,000.00

The Service Operation module is one of the ITIL® Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Course Details

  • Introduction to Service Operation
  • Service Operations Principals
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.


Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate), which shall be presented as documentary evidence to gain admission.

Exam Detail

  • Examination Format : Multiple Choice, scenario based, gradient scored questions.
  • Number of Questions : 8
  • Pass Score : 28/40 or 70%
  • Delivery : Online or Paper Based
  • Exam Duration : Maximum sixty minutes (Candidates sitting the examination in a language other than their native language have a maximum of seventy-five minutes and are allowed the use of a dictionary)
  • Open/Closed Book : Closed Book


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