ITIL® Intermediate – Service Transition

23,000.00 21,000.00

The Service Transition module is one of the ITIL® Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.


Course Details

  • Introduction to Service Transition
  • Service Transition Principles
  • Management and control of all Service Transition activities
  • Service Transition related activities around communications, commitment and organizational change
  • Organizing Service Transition
  • Control and coordination of Service Transition technology related activities
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.

Exam Detail

  • Examination Format : Multiple Choice, scenario-based, gradient scored questions.
  • Number of Questions : 8
  • Pass Score : 28/40 or 70%
  • Delivery : Online or Paper Based Examination through an Accredited Training Organization
  • Exam Duration : Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary).
  • Open/Closed Book : Closed Book


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